Your Big People Toy Store

Shipping & Returns

Shipping Policy
We try our best to process and ship your order the same day it is received, or the next day if UPS has already been here. If for any reason we can not we will send you an email explaining why we can't.

Sales Tax and delivery policy
If your shipping/delivery address is in New Mexico you will automatically be charged applicable sales tax at checkout. If you have a valid New Mexico Business License on file with us, at our discretion, we will refund or credit your account for the amount of sales tax we collected from you each time.

The products will be delivered to the address provided by you during the check out process. The e-mail existence is checked automatically. If for any reason you provide the incorrect e-mail address please contact us and we will proceed your order manually. We are not responsible for any delays caused by incorrect information provided by you.

Refund Policy
Please read carefully the description of a product before purchasing. If you have any questions regarding a product please ask us by emailing or using the "Contact Us" form on our web-site.
If a product is defective, broken or miss labeled, at our discretion, we will gladly replace it or issue a refund. RETURNS FOR ANY REASON MUST HAVE A RMA (Return Merchandise Authorisation) NUMBER ON THE PACKAGE, NO EXCEPTIONS. any returns without an RMA number will be refused delivery.

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